Every booking taken through Scroll Ready runs through a four-step automation chain. You don’t set up each one individually — they ship on by default — but each step can be edited or turned off in Settings → Bookings → Automations.
The four steps
- Confirmation. Goes out immediately when the booking is made. Includes the service, time, location and a calendar attachment.
- Reminder. 24 hours before the booking by default (configurable: 2, 24 or 48 hours). Includes a one-tap link to reschedule.
- No-show recovery. If the customer doesn’t turn up, a soft “sorry we missed you — want to rebook?” message fires two hours after the missed slot. Off by default for paid-deposit bookings.
- Review request. A friendly nudge with a one-tap link to leave a Google review. Fires the day after the appointment, only if the customer actually showed up.
How review requests are timed
Reviews work best when sent on the day the customer is still feeling good about the visit but isn’t actively at work. Default is the morning after, sent over the same channel they booked through. You can change the channel (SMS, email or DM) per service.
Turning off any step
Settings → Bookings → Automations. Each step has its own toggle. The most common change owners make is shortening the reminder from 24 to 2 hours for walk-in-heavy services like coffee or quick cuts.
A note on review platforms
Scroll Ready only ever links to Google reviews by default — that’s where local search ranking lives. If you want to point customers at Facebook reviews or a Trustpilot page instead, swap the link in Settings → Bookings → Review link.